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Returns & exchanges

In addition to your statutory rights.

We are happy to exchange or refund excluding return postage within 30 days of purchase for online purchases only.

All we ask is that you return the item in the original packaging, not worn or used and with all instruction, guarantee books (if provided in physical format) and all sales tickets (how it was sent to you).

Please email or call us to let us know that you would like to return your recent purchase before you send it back.

Please keep a tracking number for the item that you are sending back and please email us this tracking number.

Any special order cannot be returned or exchanged as these items were especially ordered for you.

Refunds will be credited the same day the goods arrive back to store. Payment processing is beyond our control and may take 3-4 working days for funds to appear in your account.

We will send you a confirmation email when we received the returned goods letting you know that we have processed the refund.

Shipping

Free Express Postage to all purchases over $100.00 * 

*Delivery Charges Apply to purchases of clocks, delivery charge will be worked out upon enquiry.

$10 for all orders under $100.

Goods will be dispatched by Australia Post 3-4 business days from initial order date.

Estimated time of delivery

Due to CoronaVirus there may be delays to the normal Australia post services. 

We dispatch goods Australia wide.

Brands we sell

We are official authorised dealer for all the brands we sell in store or online. Trade marks, Logos and product names are the property of their respective owners.

Warranty or Guarantee

All the items we sell come with full Australian manufactures warranty/guarantee each watch will come with serials numbers intact.

Each brand we sell come with different lengths of warranty/guarantee period please see specific item.

The warranty/guarantee covers any manufacturing fault and does not cover glass, watchband, case or damage caused by wearer or general wear or tear.

If the item is opened or repaired by someone else not by us or the manufacture this will void the warranty / guarantee.

Payments online

Payments online are done through a secure gateway no payment information will be stored by us on our website.

Pricing

All prices on this web site are subject to change without notice. While we make every effort to provide you the most accurate price, occasionally, one or more items on our website may be incorrectly priced. Where a product is listed at an incorrect price due to typographical or technical error. Star Jewellers Pty Ltd have the right to refuse or cancel any orders placed for a product or products listed at the incorrect price.

Accuracy of Images and Descriptions

We try and take as much care as possible to ensure that the colours and images as are as close as possible however these may vary slightly and typographical/technical mistakes can be made. Please notify us if you have a query and we will be happy to help.

Information we collect

In order to conduct our online retailer it is necessary to collect some personal information to provide our services to you.

Changes to Privacy Policy and website conditions

We reserve the right modify or change our terms and conditions at any time so please review it frequently.